Before Contacting Support
To help us provide you with the best possible assistance, please:
1. Check the Documentation
Our comprehensive documentation covers most common scenarios:
- Getting Started - Initial setup and configuration
- API Reference - Complete API documentation
- SDK Guides - Language-specific implementation guides
- Integrations - Platform and service integrations
- CLI Tools - Command-line utilities for log analysis
2. Review the FAQ
Common questions and solutions are available in our FAQ section.
3. Search Documentation
Use the search function (Cmd/Ctrl + K) to quickly find relevant information across all documentation.
Technical Support
If you can’t find the answer in our documentation or FAQ, we’re ready to help.
Contact Support
Email: support@logflux.io
When Contacting Support
To help us resolve your issue quickly, please include:
- Description of the issue you’re experiencing
- Steps to reproduce the problem
- Expected behavior vs actual behavior
- Environment details (OS, LogFlux version, etc.)
- Error messages or relevant log output
- Configuration files (with sensitive data removed)
Self-Help Resources
Documentation Search
Our documentation is searchable and covers:
- Installation and setup procedures
- Configuration best practices
- Integration guides for popular platforms
- Troubleshooting common issues
- Security and compliance information
Community Resources
- GitHub Issues for SDK-specific questions
- Documentation feedback via GitHub issues
What We Support
Included Support
- LogFlux Agent installation and configuration
- SDK implementation guidance
- Integration setup assistance
- API usage questions
- Security and compliance guidance
- Performance optimization recommendations
Custom Implementation
For custom implementations or extensive consulting needs, please contact us at support@logflux.io to discuss professional services options.